Frequently Asked Questions

Who is Chainlink Essentials LLC?

Chainlink Essentials LLC is a U.S.-based company focused on ecommerce operations, fulfillment coordination, customer support, and related business services. You can learn more on our About page.

How do I contact support?

Email us at care@chainlinkessentials.com or use the form on our Contact page. We respond to every inquiry, typically within one business day.

Are custom products refundable?

Custom or made-to-order products are generally not eligible for refunds once production has begun, unless they arrive damaged, defective, or incorrect. Full details are in our Refund, Return & Replacement Policy.

What if my package arrives damaged?

Contact us within 14 days of delivery with your order number and photos of the damage. We review claims promptly and will offer a replacement, reshipment, store credit, or refund as appropriate.

What if I received the wrong item?

Let us know within 14 days of delivery. Verified incorrect orders qualify for a replacement or refund.

How long does shipping take?

Orders typically process within 1–5 business days, with delivery in 3–10 business days after shipment within the United States. Custom items may need additional production time. See our Shipping Policy for details.

Will I get tracking information?

Yes — where available, a tracking number is emailed to you when your order ships. Allow 24–48 hours for tracking to update.

Is my personal information sold or shared?

No. We do not sell personal information. We share it only with the service providers needed to operate our business, such as payment processors and shipping partners. See our Privacy Policy.