Refund, Return & Replacement Policy

Last updated: July 6, 2026

We want every order to arrive as expected. When something goes wrong, we will work with you promptly and fairly to make it right. This policy explains what to expect.

Custom & Made-to-Order Products

Custom or made-to-order products are produced specifically for you. Once production has begun, these items are generally not eligible for refunds or returns unless they arrive damaged, defective, or incorrect. Please review your order details carefully before submitting.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at care@chainlinkessentials.com within 14 days of delivery and include:

• Your order number.
• Photos of the damaged item and, where relevant, the packaging.
• A brief description of the problem.

We review claims promptly and, depending on the situation, will offer one or more of the following:

• A replacement or reshipment at no cost to you.
• Store credit.
• A partial or full refund.

Incorrect Orders

If you receive the wrong item, or an item that materially differs from what you ordered, contact us within 14 days of delivery. Incorrect orders qualify for a replacement or refund once verified.

How Refunds Are Issued

Approved refunds are issued to the original payment method. Processing times vary by payment provider, but refunds typically appear within 5–10 business days after approval.

Abuse Prevention

We stand behind our orders, and we also protect our business from abuse. We reserve the right to deny claims that we reasonably determine to be fraudulent, abusive, or made in bad faith, and to require reasonable documentation before approving a claim.

Questions

If you are unsure whether your situation is covered, just ask — contact us at care@chainlinkessentials.com and we will review your case promptly.